1. Company Information
Phase Print Ltd
Willow Court, Cordy Lane, Underwood, Nottinghamshire NG16 5FD
Registered in England No. 04009638
Telephone: 01773 764288
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.phaseprint.com
Phase Print Ltd is registered with the Information Commissioner’s Office under registration number ZA050455.
2. Information We May Collect
We may collect and process the following types of personal data:
- Names and job titles
- Business, billing, and delivery addresses
- Email addresses and telephone numbers
- Customer account details
- Order, quotation, and purchase history
- Artwork, print files, and mailing data supplied to us
- Marketing preferences
- Website usage information, IP addresses, and analytics data
- Payment and transaction information
- Communication records including emails, enquiries, and support requests
Certain projects may involve the processing of personal or special category data supplied by customers for mailing, print, fulfilment, or related services.
Customers remain responsible for ensuring they have the lawful authority to provide any personal data supplied to Phase Print Ltd for processing.
3. How We Collect Information
We may collect information through:
- Website contact forms
- Newsletter sign-up forms
- Telephone conversations
- Emails and correspondence
- Orders and quotations
- Customer supplied artwork and databases
- Marketing interactions
- Website analytics and cookies
- Social media interactions
- Business networking and legitimate business enquiries
4. How We Use Your Information
We process personal data where we have a lawful basis to do so, including:
- performance of a contract,
- legal obligations,
- legitimate business interests,
- or consent where required.
We may use personal data to:
- Provide products and services
- Process and manage orders
- Deliver print, packaging, mailing, and fulfilment services
- Communicate regarding projects, quotations, and support
- Manage customer accounts
- Improve our products, services, and website
- Conduct business-to-business marketing communications where permitted by law
- Send marketing communications where consent or lawful basis applies
- Maintain security, monitoring, and fraud prevention measures
- Comply with legal and regulatory obligations
Where Phase Print Ltd acts on behalf of customers for mailing, fulfilment, or data processing services, we process personal data only under customer instruction and in accordance with applicable data protection legislation.
5. Marketing Communications
We may send marketing communications by email, post, telephone, SMS, or social media where permitted by applicable law.
You may unsubscribe or opt out of marketing communications at any time by:
- following unsubscribe links included within communications,
- contacting This email address is being protected from spambots. You need JavaScript enabled to view it.,
- or contacting This email address is being protected from spambots. You need JavaScript enabled to view it..
We may retain limited information to maintain suppression records and ensure we continue to respect opt-out requests.
6. Cookies and Website Tracking
Our website uses cookies and similar technologies to:
- analyse website traffic,
- improve website performance,
- support marketing activity,
- and enhance user experience.
This may include the use of analytics and advertising services.
For more information, please refer to our separate Cookie Policy available on our website.
7. Sharing Information
We may share personal data with trusted third parties where necessary for business operations, including:
- couriers and delivery providers,
- payment processors,
- IT and cloud service providers,
- CRM and marketing platform providers,
- accountants and professional advisers,
- print, mailing, and fulfilment partners,
- website and hosting providers.
We do not sell personal data to third parties.
Information may also be disclosed where required by law, regulation, court order, or to protect legal rights.
8. International Transfers
Some suppliers and service providers used by Phase Print Ltd may process or store personal data outside the United Kingdom or European Economic Area (EEA).
Where this occurs, we take reasonable steps to ensure appropriate safeguards and contractual protections are in place in accordance with applicable data protection laws.
9. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, operational, and contractual requirements.
Retention periods may vary depending on:
- the type of information,
- the nature of the services provided,
- legal obligations,
- and customer contractual requirements.
Where customer data destruction is requested, information will be securely deleted from live systems and removed from backup systems through scheduled overwrite processes where applicable.
10. Security
Phase Print Ltd implements appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, loss, disclosure, or destruction.
These measures include controlled system access, password protection, encrypted removable devices, backup systems, staff confidentiality obligations, and secure operational procedures.
While we take appropriate steps to protect personal data, no method of transmission over the internet can be guaranteed as completely secure.
11. CCTV and Site Security
Phase Print Ltd operates internal and external CCTV systems for the purposes of:
- site security,
- staff safety,
- crime prevention,
- operational monitoring,
- and protection of company property and assets.
Biometric attendance systems may be used for workforce management purposes where appropriate and in accordance with applicable data protection legislation.
12. Your Rights
Under applicable data protection laws, you may have rights including:
- the right to access personal data,
- the right to correct inaccurate data,
- the right to request erasure,
- the right to restrict processing,
- the right to object to processing,
- the right to data portability,
- and the right to withdraw consent where processing relies on consent.
Requests relating to personal data should be sent to:
This email address is being protected from spambots. You need JavaScript enabled to view it.
You also have the right to lodge a complaint with the Information Commissioner’s Office.
13. Third-Party Websites
Our website may contain links to third-party websites. Phase Print Ltd is not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of any external websites they visit.
14. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business operations.
The latest version will always be available at: www.phaseprint.com
15. Standards and Certifications
Phase Print Ltd maintains recognised operational and environmental standards including:
- ISO 9001
- ISO 14001
- FSC certification
- PEFC certification
These standards support our commitment to quality, operational control, environmental responsibility, and continuous improvement.
